Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Belsize Park

At Belsize Park Florist, we pride ourselves on being a trusted local florist serving households and businesses throughout Belsize Park. Our team is devoted to creating beautiful arrangements using only the freshest flowers available, ensuring every bouquet makes a memorable impression. Customer satisfaction is at the heart of our business, and we stand behind our products with a comprehensive returns, refunds, and complaints policy designed for your peace of mind.

Belsize Park Freshness Guarantee

We’re dedicated to delivering flowers at their peak – as fresh and vibrant as when they were picked. Our Fresh Flowers Guarantee means that, if cared for according to our guidelines, your flowers will remain fresh for at least 5 days from the date of delivery. We carefully inspect and prepare each arrangement, but if you notice your blooms wilting prematurely within this time frame, we’re here to make things right.

Damaged-on-Arrival & Quality Issues

Despite our best precautions, rare transport or handling incidents may cause damage to your order. Please inspect your flowers immediately upon arrival. To help us assist you swiftly:

• Retain the original packaging (where possible).
• Take clear photographs showing the issue.
• Contact us on the same day your flowers are delivered.

We may request further details or photos to properly assess and resolve your concern. Our priority is your satisfaction, and together we’ll find the best solution.

Refunds & Replacement Options

Should your flowers arrive damaged or fail to meet our freshness standard within the first 5 days, we offer the following:

• Replacement: A new bouquet will be delivered at the earliest possible opportunity, free of charge.
• Refund: Where a replacement is not suitable, a full or partial refund will be processed back to your original payment method.

We will confirm with you the preferred option once we’ve reviewed your situation. Please note that claims outside of the 5-day freshness window may not be eligible unless there are exceptional circumstances.

Our Easy Complaints Process

If you’re unsatisfied for any reason, please reach out to us as soon as possible, providing your order details and a description of your concern. Our customer care team is passionate about putting things right. Here’s what you can expect:

• A prompt response acknowledging your complaint.
• A thorough review of your feedback, including photographs and order specifics where relevant.
• A fair resolution in line with our Fresh Flowers Guarantee policies.

We value every customer and treat each complaint with the utmost importance. Our aim is to resolve your issue quickly and courteously, ensuring your experience with Belsize Park Florist is always positive.

Trusted Local Service for Every Occasion

As your neighbourhood florist, serving Belsize Park homes and businesses, we are committed to upholding both quality and reputation. Our returns, refund and complaints policy reflects our dedication to service, transparency, and the freshest flowers in Belsize Park. Thank you for choosing us for all your floral occasions – we are here to help whenever you need us.