Welcome to Belsize Park Florist. These Terms & Conditions govern your use of our website and the purchase of flowers and related products from our online flower delivery service. By placing an order with us, you confirm that you accept these Terms & Conditions in full. These terms apply to all customers residing in Belsize Park and the surrounding areas. Please read them carefully before placing an order for flower delivery in Belsize Park.
When placing an order for flower delivery through the Belsize Park Florist website, you will be guided through a series of steps:
We reserve the right to refuse or cancel orders at our discretion, including but not limited to cases of suspected fraud, insufficient stock, or incorrect pricing. In such cases, you will be notified and will receive a full refund where payment has been taken.
Belsize Park Florist endeavours to ensure all items listed online are available for delivery. However, flowers are seasonal and subject to availability. Should a particular flower variety or product become unavailable after you have placed your order, we reserve the right to substitute it with a flower of equal value and similar style, colour, and quality. In the rare event that a suitable substitute cannot be arranged, we will contact you to agree an alternative or issue a refund.
All prices displayed on our website include VAT (where applicable). Payment for all flower orders must be made in full at the time of order placement. We accept various payment methods, which may include credit/debit cards and other secure online payment gateways presented at checkout.
Belsize Park Florist uses reputable third-party payment processors to handle transactions securely. We do not store your full payment card details. By submitting your payment information, you authorise us to process the transaction according to the methods offered on our site.
We reserve the right to update pricing at any time without notice, though such changes will not affect orders already confirmed. In the event that a pricing error occurs, we will contact you to offer the option of reconfirming your order at the correct price or cancelling it for a full refund.
We offer online flower delivery services throughout Belsize Park and the surrounding areas. Delivery times and dates are selectable at checkout and are subject to availability. Whilst we strive to meet requested delivery dates and times, we cannot guarantee that all deliveries will be made at the exact chosen time, particularly during high demand periods (e.g. Valentine’s Day, Mother’s Day, Christmas).
It is your responsibility to ensure the recipient's address and contact details are correct. Should a delivery be unsuccessful due to inaccurate or insufficient recipient information, a re-delivery fee may be applicable. If the recipient is not available at the time of delivery, flowers may be left with a neighbour, safely secured, or returned to our premises for re-delivery at our discretion. We will always make reasonable attempts to contact the recipient prior to taking these actions.
If you need to cancel an order for flower delivery in Belsize Park, please notify us as soon as possible. Orders cancelled more than 24 hours prior to the scheduled delivery date will be refunded in full. Due to the perishable nature of our products, orders cancelled less than 24 hours prior to delivery may incur a fee, or may not be eligible for a refund if the flowers have already been prepared or dispatched.
To request an order cancellation, please provide your order reference number and contact us promptly. Orders for same-day delivery cannot be cancelled or amended once confirmed.
If you wish to amend your order after it has been placed — including recipient address changes or card message edits — please contact us as soon as possible. We will do our best to accommodate amendments, but changes cannot always be guaranteed, especially for flowers already prepared or dispatched for delivery. Additional charges may apply if significant modifications are needed, particularly if new delivery arrangements must be made.
At Belsize Park Florist, we are committed to delivering fresh, high-quality flowers. If you are not satisfied with your flower delivery, please contact us within 24 hours of receipt. Where the product is found to be substandard or damaged upon arrival, we may offer a replacement, partial refund, or full refund, depending on the circumstances. Photographic evidence of the issue may be required. As flowers are a perishable product, any concerns or issues must be reported promptly for eligibility of a remedy.
Refunds will be issued via the original payment method and may take between 5-10 working days to process. We are unable to accept returns or offer refunds for orders where dissatisfaction results from factors beyond our control, such as inappropriate care of the flowers after delivery.
Belsize Park Florist’s total liability in connection with any order is strictly limited to the purchase price of that order. We accept no liability for any loss of goodwill, business, opportunity, or any indirect or consequential losses arising from the use or inability to use our website, or from the supply of products or services.
We hold no responsibility for failures, damages, or delays caused by events outside of our reasonable control (e.g., adverse weather conditions, transport disruptions, public holidays, global events impacting supply chains).
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
We are committed to protecting your privacy and handling your personal information securely and in accordance with applicable data protection laws. When you place an order through Belsize Park Florist, we collect necessary details to fulfil your flower delivery (such as recipient name, address, and personalised messages). We only use this data for processing orders, delivery, and customer service purposes. We do not sell or share your personal information for marketing by third parties. For full details, refer to our Privacy Policy available on our website.
All content, design, photographs, and materials on the Belsize Park Florist website are the intellectual property of our business or our licensors. You may not reproduce, copy, or distribute any part of the website or its content without express written permission.
Belsize Park Florist reserves the right to amend these Terms & Conditions at any time. Any changes will take effect immediately upon their posting on this website. Continued use of our website or ordering from us after such changes indicates your acceptance of the revised terms. You are encouraged to review these Terms & Conditions each time you place an order.
If any part of these Terms & Conditions is found by a competent authority to be invalid, unlawful, or unenforceable, such part shall be severed from the remainder, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms & Conditions, and any disputes or claims arising from them or your use of the Belsize Park Florist website, shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have non-exclusive jurisdiction over any legal proceedings or claims relating to these terms.
If you have questions, concerns, or feedback regarding these Terms & Conditions or your experience with Belsize Park Florist, please contact our customer service team using the information provided on our contact page. We are dedicated to resolving any issues promptly and ensuring your satisfaction with our flower delivery service in Belsize Park and beyond.
These Terms & Conditions apply to all customers placing online flower delivery orders with Belsize Park Florist in Belsize Park and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belsize Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belsize Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
